First of all, I think that if your English is not very good, it is better not to call the customer. Especially for customers who are not speaking English or who are not very good at English. Since it is very likely that the effect will not be achieved, it will be better to contact the mail/or your past. For example, if you need to confirm urgently, you can advise him to take a look at the mail. It will be easier and clearer than telling you the whole thing.
If you must call, give a little little advice:
1. Write down first and write down the content and ideas you want to say. 1, 2, 3 points like this. (The phone is an interactive way of communication, and if the communication between the two parties is blocked, it can be returned to the topic)
2. Calling is to find someone first. Some English with a longer name may not find the exact person because your pronunciation is not correct or wrong. So I suggest you post the entire full name and spell his name. So that the person making the call can accurately transfer to the person you are looking for. (Some foreign companies are very formal, there are front desks and many departments)
3, find someone, first greeting, and then report their name / country name (place name) / and company name. It is very likely that the customer can't remember you at once. Therefore, in the usual mail or communication, you should pay attention to the characteristics of shaping your own name. When he confirms that he knows who you are, you will talk about your affairs, and tell you in the order you write. Listen to his reply after listening to it. Note that communication should be colloquial, because there are still a lot of people who are not very good at English. Take care of them and don't be too afraid that they can't understand.
4. If he knows or doesn't know, you have to remind me that you will send the email to him immediately. In fact, it is better to send the mail before it is better. This way you can ask if he has received your email, and it will be much easier for him to talk to you while watching your email. If afterwards, then you also said that you will send it to him immediately, about 5 minutes to receive, please reply.
5, of course, it is better to have a sentence.
Send another email later.
English is very good, of course, there are more advantages in communication, so if you want to make phone communication accessible, you still have to practice English!
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